Hi there. My name is ***** ***** GeekGirl :). Thank you very much for giving us an opportunity to help you. Please keep in mind as we work together that it often takes more several steps and/or answers to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied. If I am unable to solve your problem, I will open it up to another expert who may be able to help. Your satisfaction is out top priority!
Are you able to boot into safe mode? If so, I can help you restore it to an earlier time when everything was working properly. If you don't know how to get into safe mode, I will walk you through the process.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.what is the windows operating system?
since how long are you facing this problem.