Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please download and install teamviewer program from : www.teamviewer.com once you install the program, it will give you an id and password, please tell me the id and password ***** i can connect to your computer and fix this issue for you
Important : do not close teamviewer
Hold on please
the screen still black for me, Do you see the shortcuts of your applications now please?
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Hello, do you still have team viewer open?
Please Try this :
You can also watch this Tutorial video : https://www.youtube.com/watch?v=bkyDYDOJ5uI
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Please Press windows key + R and type shell:AppsFolder to open the apps folder. Find apps you wish to create a shortcut for, right-click it, and choose Create shortcut from the pop-up menu that appears.
Hope it work
1-Please Try to click the Start button and find the modern app you want to create a shortcut for and then drag that icon to the desktop. The shortcut will be automatically created and you can then launch the app directly from your desktop.
2-click the File Explorer icon from the taskbar. From the opened File Explorer window, navigate to locate the object whose shortcut you want to create. Once located, right-click the object.
On the displayed context menu, move the mouse pointer to Send to, and click the Desktop (create shortcut) : http://i.imgur.com/XS3Ue4G.jpg
Additional Information :
Hope this help
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