I am the person that will be helping you today.
When this happens, the next thing to do is to press and hold the power button for 15 seconds. Once it turns off, simply turn it back on. All should be good now.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again, - Jason