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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Power button does not work. Thus, I cannot turn the

Customer Question

My Power button does not work. Thus, I cannot turn the computer off the way I should
Submitted: 1 year ago.
Category: Computer
Expert:  Jamie Lee replied 1 year ago.

Hi my name is ***** ***** I would be happy to help. What is the make and model of your pc?

Customer: replied 1 year ago.
It is an HP. I do not know the model
It says Pavilian
Expert:  Jamie Lee replied 1 year ago.

you can find out from the sticker under the battery if you remove it

Customer: replied 1 year ago.
There is no battery
Expert:  Jamie Lee replied 1 year ago.

it is a laptop correct?

Customer: replied 1 year ago.
No Thanks
Expert:  Jamie Lee replied 1 year ago.

ok so you have the tower version then?

Expert:  Jamie Lee replied 1 year ago.

Just so you can know a little about me, I am a certified HP warranty technician and I work in the Central IT Depot at AEP.

Expert:  Jamie Lee replied 1 year ago.

you said that the previous tech you worked with created more problems. What additional problems were created?

Expert:  Jamie Lee replied 1 year ago.

If it is in fact a tower you should try power cycling it...to do this unplug the pc and hold the power button for 30 seconds then plug the pc back in and test...if that doesn't work please let me know

Expert:  Jamie Lee replied 1 year ago.

are you still there?