How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My Power button does not work. Thus, I cannot turn the

Customer Question

My Power button does not work. Thus, I cannot turn the computer off the way I should
Submitted: 11 months ago.
Category: Computer
Expert:  Jamie Lee replied 11 months ago.

Hi my name is ***** ***** I would be happy to help. What is the make and model of your pc?

Customer: replied 11 months ago.
It is an HP. I do not know the model
It says Pavilian
Expert:  Jamie Lee replied 11 months ago.

you can find out from the sticker under the battery if you remove it

Customer: replied 11 months ago.
There is no battery
Expert:  Jamie Lee replied 11 months ago.

it is a laptop correct?

Customer: replied 11 months ago.
No Thanks
Expert:  Jamie Lee replied 11 months ago.

ok so you have the tower version then?

Expert:  Jamie Lee replied 11 months ago.

Just so you can know a little about me, I am a certified HP warranty technician and I work in the Central IT Depot at AEP.

Expert:  Jamie Lee replied 11 months ago.

you said that the previous tech you worked with created more problems. What additional problems were created?

Expert:  Jamie Lee replied 11 months ago.

If it is in fact a tower you should try power cycling it...to do this unplug the pc and hold the power button for 30 seconds then plug the pc back in and test...if that doesn't work please let me know

Expert:  Jamie Lee replied 11 months ago.

are you still there?