I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem at no extra cost?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
I am glad to hear that you were able to figure this one out. While you have me here, is there anything else I can help with?