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Ask Byron Your Own Question

Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2048
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I updated my windows 10 and now cant get past the internet

Customer Question

i updated my windows 10 and now cant get past the internet setup
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi Mary. My name is***** you for your question and the opportunity to

assist. Are you using the computer wirelessly?

Customer: replied 11 months ago.
Expert:  Byron replied 11 months ago.

Thanks. At what step is the process failing?

Customer: replied 11 months ago.
i cant get past the set up screen. it says we cant connect to the internet right now. try again
Customer: replied 11 months ago.
now it says its connected but wont let me go to the next step other than to hit the back button
Expert:  Byron replied 11 months ago.

Is there any way you can connect the the PC/laptop to your router with a network cable?

Doing it that way will ensure you already have an internet connection as soon as you

turn the machine on.

Customer: replied 11 months ago.
now it says to poick a network and go online to finish setting up and the correct router is selected but it doesn't respond
Customer: replied 11 months ago.
i can try but if i do this i will lose my connection on my desktop
Expert:  Byron replied 11 months ago.

Ok. Now it wants you to choose your wireless network and enter the wireless password.

Customer: replied 11 months ago.
i choose the wireless network but it's not responding
Expert:  Byron replied 11 months ago.

Do you have the option to go back a few steps and then move forward again?

Customer: replied 11 months ago.
i do have the option to go back but it still does nothing
Customer: replied 11 months ago.
it now says welcome to windows 10 and when i hit the next key it says pick a wireless network
Customer: replied 11 months ago.
i pick my network and it does nothing
Expert:  Byron replied 11 months ago.

What happens if you click on another network?

Expert:  Byron replied 11 months ago.

and then click back on yours.

Customer: replied 11 months ago.
its not giving me the option of another network now
Customer: replied 11 months ago.
it says connected to belkin
Expert:  Byron replied 11 months ago.

OK. If it is telling you it's connected, can you now proceed?

Customer: replied 11 months ago.
when i click on the router it goes nowhere
Customer: replied 11 months ago.
is there a wireless button on the computer that needs to be turned on
Expert:  Byron replied 11 months ago.

If the status is Connected, you shouldn't have to click on the router.

You should be able to proceed.

I can't answer your last question without knowing the brand and model of your computer.

Customer: replied 11 months ago.
is this info on the back of the computer
Expert:  Byron replied 11 months ago.

There should be a label somewhere on the machine indicating a model number?

Who is the manufacturer?

Customer: replied 11 months ago.
toshiba...the system unit is satellite c75d-b7260
Customer: replied 11 months ago.
are you still connected to me
Expert:  Byron replied 11 months ago.

Yes.Sorry for the delay. On your model holding down the function FN key and pressing the F12 key turns wireless on and off.

You shouldn't have to do that though if the setup is able to detect your Belkin router it means the wireless

is already turned on.

Customer: replied 11 months ago.
i got back to the screen to pick wireless and picked another router that showed on the screen and it asked for a password ***** its not reacting that way to my router. im going to try and restrt the router
Expert:  Byron replied 11 months ago.

That's a good idea. Remove the power cord for 60 seconds and then plug it back in.

Customer: replied 11 months ago.
it looks as if it's doing something different trying to connect
Expert:  Byron replied 11 months ago.

That's good. You should get a status showing as Connected and then be able to proceed.

It may hang up for a while as Windows will start communicating with a Microsoft server.

Customer: replied 11 months ago.
its working....i think
Expert:  Byron replied 11 months ago.

Are you able to proceed with the setup?

Customer: replied 11 months ago.
it looks as if its still updating and its giving me some messages as it does this
Customer: replied 11 months ago.
what is my charge for this
Expert:  Byron replied 11 months ago.

If it's now updating it means it has made the connection and will proceed.

I answer questions here and don't handle payment matters.

The amount would be that specified when you first asked your question.

Did you also sign up for a subscription?

Customer: replied 11 months ago.
no....i just thought since it was my idea to unplug the router....there would be no charge
Customer: replied 11 months ago.
its finished and seems to have all my files as before
Expert:  Byron replied 11 months ago.

That's fine. To request a refund send an email to***@******.***

Include the link to this question:

http://professional.justanswer.com/chat/index/5dada9d847d6465ebad7409e51db61b3

along with your request.

Customer: replied 11 months ago.
thank you