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Hi Mary. My name is***** you for your question and the opportunity to
assist. Are you using the computer wirelessly?
Thanks. At what step is the process failing?
Is there any way you can connect the the PC/laptop to your router with a network cable?
Doing it that way will ensure you already have an internet connection as soon as you
turn the machine on.
Ok. Now it wants you to choose your wireless network and enter the wireless password.
Do you have the option to go back a few steps and then move forward again?
What happens if you click on another network?
and then click back on yours.
OK. If it is telling you it's connected, can you now proceed?
If the status is Connected, you shouldn't have to click on the router.
You should be able to proceed.
I can't answer your last question without knowing the brand and model of your computer.
There should be a label somewhere on the machine indicating a model number?
Who is the manufacturer?
Yes.Sorry for the delay. On your model holding down the function FN key and pressing the F12 key turns wireless on and off.
You shouldn't have to do that though if the setup is able to detect your Belkin router it means the wireless
is already turned on.
That's a good idea. Remove the power cord for 60 seconds and then plug it back in.
That's good. You should get a status showing as Connected and then be able to proceed.
It may hang up for a while as Windows will start communicating with a Microsoft server.
Are you able to proceed with the setup?
If it's now updating it means it has made the connection and will proceed.
I answer questions here and don't handle payment matters.
The amount would be that specified when you first asked your question.
Did you also sign up for a subscription?
That's fine. To request a refund send an email to***@******.***
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along with your request.