I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Basically, there is a bad new update recently from Microsoft. Microsoft or Incredimail will need to fix it. In the mean time, please try the following fix:
- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK
, then click on Next, and restore the computer to any date before this issue occurred and check.
- If that does not work, open Control Panel
; (if needed, press at the same time the two keys Windows and R on the keyboard, then type control then click OK, then the Control Panel window will open.)
, then open Programs -> Programs and Features
, then click on View installed updates on the left
, then search / look for the update item called KB3132372 and/or KB3119147
, then restart the computer
, then open Incredimail and check.
When you are available, please reply back at the box below to continue troubleshooting. Thank you.