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I'm sorry about the issue. Does the new notebook have Windows 10?
Is it showing any email address at the password ***** login screen? If yes, do you have access to that email address or not?
Is it okay to reset the notebook fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
Can you please press and hold the power on/off button on the new Asus netbook for about 10 seconds, then turn it back on, and wait a few minutes or so, then let me know everything it shows on the notebook's screen.
Please reply at the box below to continue. Thank you.