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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows vista will not restart normally after we hd some

Customer Question

windows vista will not restart normally after we hd some power problems.Cant seem to find a prior good file to use.
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

let me know the make and model of the computer

Customer: replied 11 months ago.
Hi, make is HP, entry level machine 2GB of mem running vista. OS
Expert:  Michelle replied 11 months ago.

Please restart computer and tap f8 key

in the advacned boot options menu, try safe mode, safe mode with networking options

let me know if you are able to reach windows desktop or not