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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just uploaded to 10 and tried to download one of your new

Customer Question

I just uploaded to 10 and tried to download one of your new games. My
email is xxxxxxxxxxxxx. I have two passwords. The first is used to
turn on the screen ( my computer) The second I plugged in during the
installation. Neither worked and I tried to go through the reset password.
That did not work and I was supposed to receive an email with further
instructions. I never got an email. So, I'm stuck without a password ***** Microsoft.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What games is it?

Have you checked your Spam email folder?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,