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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I logged in I got a message that a virus had been

Customer Question

When I logged in I got a message that a virus had been detected and that the computer was blocked. It gave me a number to call to be given directions on how to unblock my computer. I called the geek squad and they suggested I contact you for help. I did not do anything.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Do not call any number. I will help you with this now.

What's the model of your computer?

Does this issue occur when you turn on the computer? Or when you open a particular program?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

Are you currently able to use the Internet on the computer or not?

When you are available, please reply back at the box below to continue. Thank you.