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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received Windows 10 from UPS and would like some help.

Customer Question

I received Windows 10 from UPS and would like some help.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is it a desktop or laptop?

What happens when you turn on the new Windows 10 computer?

Please let me know what you need help with on your new Windows 10 computer.

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

What's the make and model of your computer? Can you please confirm it currently has Windows Vista?

Are you trying to upgrade to Windows 10?

Please reply at the box below on this web page only. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

Does your Gateway DX4200 computer have Windows XP, Vista, or 7 or 8, or 10?

You should see the function keys F1 to F12 at the top row of the keyboard.

Can you shut down the Gateway desktop computer

, then connect the Windows*****to the computer

, then turn on the computer

, then keep tapping key F10 to see if you get a boot menu

; (if needed, try the same steps again but with key F12 and/or key Esc.)

; then use the up/down button to select / highlight the USB device, then press Enter key and continue.

; if needed, use key F1 and/or F2 to go to BIOS/Setup menu, then set up the Boot / Startup order with the USB device as the first order, then save / exit, and continue.

When you are available, please reply at the box below to continue troubleshooting. Thank you.