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Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11147
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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Today I went to use my Shell credit card at the pump but was

Customer Question

Today I went to use my Shell credit card at the pump but was told the card had expired. I nave never had this problem before and pay the full amount of my monthly bill consistantly. What's up with that? Anne E. Martin
Submitted: 11 months ago.
Category: Computer
Expert:  Michael Hannigan replied 11 months ago.

Hello. My name is Michael. I can help you with your question.

It is always possible that it has, indeed, expired. I'm assuming that you checked that?

It is also possible that their systems were down or that one of their credit clearinghouse connections were down. From gas stations, they are often connected via satellite and if there is weather moving in, it is possible for them to either lose a connection or have an intermittent connection, which will give bogus error messages.

You can call the card provider - they will probably tell you they don't see a denied transaction. If that's the case, then the above applies and you have nothing to worry about. It's rare, but it does happen.

Mike

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