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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Will not reboot Windows 10 screen solutions no good Now at

Customer Question

Will not reboot
Windows 10 screen solutions no good
Now at dos prompt
Submitted: 11 months ago.
Category: Computer
Expert:  Martin replied 11 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

What exactly do you see on the screen and what happens when you restart the computer?

Are there any errors on screen?

Please reply using the box below.

Regards,
Martin

Customer: replied 11 months ago.
Blue screen
Automatic Repair
Tried all screens and Win 10 solutions
Nothing has worked
Perhaps going to dos prompt we could correct problem
Customer: replied 11 months ago.
I hit restore, as I said, went through all methods but none worked
Now waiting for Win 10 to tell me it cannot restore
It will them offer several choices, using the detailed choice no solutions worked; looped back every time
Have yet to use dos, not sure what to look for.
Customer: replied 11 months ago.
Now the famous red X circle and "memory could not be read"
Customer: replied 11 months ago.
Click OK
Choose an option
Tried "Troubleshoot"
Reset PC does not work
Advanced Options
Tried all catagories except C prompt
Customer: replied 11 months ago.
Also, do I wait on this screen via the iPhone for a response?
Customer: replied 11 months ago.
Phone(###) ###-####Doubt you can access remotely, so perhaps a quick call to solve problem?
Expert:  Martin replied 11 months ago.

Thanks for the info - what happened when you tried to restore and what do you see under Advanced options?

Have you tried booting into safe mode?

Customer: replied 11 months ago.
Will not allow me to get to safe mode
Please see above responses for current status.
Expert:  Martin replied 11 months ago.

What you will need is a Windows installation disk to get out of this - you can create one from another computer, do you have access to another computer?

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