I'm sorry about the issue. Please try the following fix:
- You can reset your Microsoft account password ***** that (wrong) email address at the website below:
, and check.
- And/or you can create a new Microsoft account at the website below:
- If that does not work, or you can just reset the Windows 10 computer by doing the following on the Windows 10 computer:
Do you see any menu / Troubleshooting option when trying the above steps?
- (Or click on Start->Settings->Update & security->Recovery, and Reset PC there.)
Please reply at the box below to continue troubleshooting. Thank you.