We could create a script to start the service every X amount of time.
Also if your right click on the properties of the service you can have it restart on failure.
What program is being used, you may need to reinstall the program as the service you mentioned is not built into Windows 10.
Can you reinstall the SOS backup part? I have Windows 10 and do not have that service, the SOS install probably added that service.
You only pay if you're satisfied.