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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35202
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I bought a computer on 12/23/15 and I just got a pop up that

Customer Question

I bought a computer on 12/23/15 and I just got a pop up that said
Warning:Quest Communications Company Llc customer (184.98.178.59
Serious security vulnerabilirties have been found on 12/28/2015 16:4
call(###) ###-####for immediate assistance.
Is the legit or a scam
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. This a scam; please do not follow any instruction in it. Always ignore any message (or phone call) that you do not know or that you are not expecting.

Can you please close the popup window (and/or shutdown / restart the computer), and see if you can still use the computer fine?

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

If needed, press and hold the Power on/off button on the computer for about 10 (to 20) seconds, then turn it back on and check.

When you are available, please reply at the box below to continue troubleshooting. Thank you.