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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am locked out of my Android. I went to Costco and Best buy

Customer Question

I am locked out of my Android. I went to Costco and Best buy and they said to call Google. Please call me:(###) ###-####
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's showing exactly on the screen?

What's the model of your Android device?

What exactly have you tried?

Is it okay to reset the device fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

Have you tried to reset your Google / gmail email address account password ***** the website below:

https://www.google.com/accounts/recovery/

When you are available, please reply at the box below to continue troubleshooting. Thank you.

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