I'm sorry about the issue. What's showing exactly on the screen?
What's the model of your Android device?
What exactly have you tried?
Is it okay to reset the device fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
Have you tried to reset your Google / gmail email address account password ***** the website below:
When you are available, please reply at the box below to continue troubleshooting. Thank you.