Hello and thank you for choosing JUSTANSWER.com
Im not sure i am able to follow what exactly you are having trouble with.
Is there anyway you could take some screen shots and upload them here to this chat?
Or maybe you could explain what you mean by "made up a photographic file"
Thank you very much for the clarification.
okay. so when you are in the folder window, try hitting the 'Alt' key, and it might reveal the office button?
If that doesnt work....i think i would have to actually SEE what is going on....would you be willing to have a REMOTE SESSION with me, so i can connect and control your computer?
I had hoped it would reveal the menu, but have you tried the keyboard save command?
While holding the Ctrl button hit the letter 'S' key, and a Save prompt should appear.
Well again, i think i would need to see whats actually happening....so a remote session would be the best way to do this....you up for it?
It Sure is.
Just drop a line in here when your ready. And it will light up my inbox.
Talk to you tomoro!
Are you still interested in getting this resolved?
its perfectly okay, if you dont want to continue......im just following up with you is all.
Please take a moment to let me know.