How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 4707
Experience:  MCP, RHCE
50152684
Type Your Computer Question Here...
John is online now
A new question is answered every 9 seconds

Someone called me telling me they were from microsoft and

Customer Question

someone called me telling me they were from microsoft and that I needed help with my computer. The # ***** gave me is(###) ###-#### ***** can you tell me.
Submitted: 11 months ago.
Category: Computer
Expert:  John replied 11 months ago.

Hello my name is***** will be assisting you today. I will try my best to help you

Thank you for the details this is scamming to either gain access to your PC then collect the login details by installing key loggers etc or to sell some programs. I know you are confused no worries I will explain. What he is trying is to make you believe that your PC have some kind of serious errors and security threats. Once they had convinced you he will ask you to open a specific program and so that he can access the PC. Once he have access to your PC he will run some applications that shows a lot of fake errors and security threats in your PC. Then will tell you pay for the application so that he can fix the issues. To be honest applications like these will do more harm than good and sometimes system ends up crashing.

This web links gives you more idea about such scammer https://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Please do not provide your personal or bank details.Just hung up the phone and if they are calling repeatedly you can collect their details and use these details to file a complaint in the local police station also you can report it on the following site to http://www.consumer.ftc.gov/articles/0076-phone-scams

If you have any further questions please do not hesitate to ask and if you do not have any further questions please rate positively using the options just below this reply box or above this page select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,
John

Note: - Please keep this conversation/Chat page opened to view my replies quickly. To reply back to me use the reply box below. You will also get email notification in your email too.

Expert:  John replied 11 months ago.

Sir/Ma'am checking to see whether you saw my above answer.If you have any further questions please do not hesitate to ask and if you do not have any further questions please rate positively using the options just below this reply box or above this page select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,
John