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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I turn on my laptop, and open a program - like AOL

Customer Question

When I turn on my laptop, and open a program - like AOL Email - the window opens about two inches to the right, leaving my startup icons exposed on left, and the right side of the window hidden. I can't get it to shift back to centered.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Does it affect all programs?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

When you move / drag any open program to the right or left, what happens?

If you open any startup icons on the left, does it work?

What's the model of your laptop?

Can you confirm it has windows 7 (or windows xp, vista or 8 or 10, etc.)?

When did this issue first occur?

Was there any change recently to your laptop that may have caused this issue?

When you are available, please reply at the box below to continue. Thank you.