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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A couple of years ago I purchased a Gateway computer that

Customer Question

A couple of years ago I purchased a Gateway computer that came with Windows 8. I want to update to the more friendlier Windows 10. Can you please list all the steps that I need to take to complete the change. My knowledge regarding computers is limited, so I would appreciate it if you would explain your steps in layman's terms. In doing this update will I lose any documents, photos, or any other data ?
Thank you, ***** *****
Wheatland Ca.
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason