Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Let me know the make and model number of the computer.
I will give you a factory restore steps which will bring the computer back to the first day you got with no account setup. Once the factory restore is completed you will get the option to setup windows login with your local user name, skype or windows.
can you can download skype directly from the www.skype.com and install it.
sir did you receive my reply?
do you want to run factory restore now?
No one has downloaded skype it comes with Microsoft as an option.
Microsoft and skype are partners.
I am sorry about that Linda.
did you get my answer i said skype has merged with Microsoft.
Let me know how do you want your account to be setup you have an option to merge with Skype and if you dont then you can select microsoft account or you can select your own user name and password ***** setup windows login.
Let me know if you have any question.
That is correct maam. You must have got a notification before setting up the account by default skype may have been selected which need to be unchecked while setting up your windows account for the first time you power on your computer.
Do you want to change skpye login to local login?
Let me know if you have any more question.