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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We purchased a new computer and it created a Skype account.

Customer Question

We purchased a new computer and it created a Skype account. We want to know why it did that?
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Let me know the make and model number of the computer.

Customer: replied 11 months ago.
HP 15 Intel Pentium N3540 processor
Expert:  Michelle replied 11 months ago.

I will give you a factory restore steps which will bring the computer back to the first day you got with no account setup. Once the factory restore is completed you will get the option to setup windows login with your local user name, skype or windows.

Customer: replied 11 months ago.
Is that possible to get a Skype account without downloading the app?
Customer: replied 11 months ago.
That is all I want to know. Do you have the ability to answer that? And resources?
Customer: replied 11 months ago.
If I don't get a more precise answer I will dispute this charge
Expert:  Michelle replied 11 months ago.

can you can download skype directly from the www.skype.com and install it.

Customer: replied 11 months ago.
Are you still there?
Expert:  Michelle replied 11 months ago.

sir did you receive my reply?

Expert:  Michelle replied 11 months ago.

do you want to run factory restore now?

Customer: replied 11 months ago.
No you are not answering my question. Did someone have to download Skype or can it happen automatically through Microsoft ?
Expert:  Michelle replied 11 months ago.

No one has downloaded skype it comes with Microsoft as an option.

Microsoft and skype are partners.

Customer: replied 11 months ago.
By the way I am a female. Name is Linda.
Expert:  Michelle replied 11 months ago.

I am sorry about that Linda.

Customer: replied 11 months ago.
I am turning this in as fraud.
Customer: replied 11 months ago.
Then how does it create a Skype name?
Expert:  Michelle replied 11 months ago.

did you get my answer i said skype has merged with Microsoft.

Expert:  Michelle replied 11 months ago.

Let me know how do you want your account to be setup you have an option to merge with Skype and if you dont then you can select microsoft account or you can select your own user name and password ***** setup windows login.

Expert:  Michelle replied 11 months ago.

Let me know if you have any question.

Customer: replied 11 months ago.
they just create a Skype account even if you didn't request one?
Expert:  Michelle replied 11 months ago.

That is correct maam. You must have got a notification before setting up the account by default skype may have been selected which need to be unchecked while setting up your windows account for the first time you power on your computer.

Expert:  Michelle replied 11 months ago.

Do you want to change skpye login to local login?

Expert:  Michelle replied 11 months ago.

Let me know if you have any more question.

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