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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My mothers Dell Tablet (I believe it is the larger Inspiron

Customer Question

my mothers Dell Tablet (I believe it is the larger Inspiron to what I have) just clicks when you turn it on. I was going to put the recovery CDs in but it wont even open windows. Is there anything I can do, and why would it just click?service tag FD7Z1X1 Express Service Code *********** Product Key RH4V6-TJDCH-CRVJC-9JY7B-3K3R8
Thank you,
Carol Chapman
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello Carol, and thank you for choosing JUSTANSWER.com

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My first hunch here is that the MOTHERBOARD is, or has gone bad.

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Dell has a GREAT warranty program, and because it is a tablet, i find it VERY rare for the SSD hard drive to fail, and because Dell tablets have a long history of motherboard failure, this is what im going to suggest you do, or i can do this for you....either way.

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First...check the warranty status of the tablet by goind to Dell.com and plugging in the service or express service code.

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If it is under warranty, they will HAVE to send out a technician to fix it, because it will NOT power on at all, it only clicks.

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I too have a Dell tablet, mine is a Dell Venue Pro 5150. And after only having it for 2 days, the screen went black, and never worked again. So under warranty they sent out a technician, and he couldnt fix it, so it went BACK to dell for repair, and i was shipped out a BRAND new one.

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Again, i suspect its motherboard issue, which is NOT fixable unless through the warranty. Because unfortunately those parts are not sold directly to the public.