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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot my password. How can I reset?

Customer Question

Forgot my password. How can I reset?
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi Helen. My name is***** you for you question and the opportunity to assist.

Is this the password ***** log in to your computer? Is this a new machine?

Customer: replied 11 months ago.
I had it for a while.
Expert:  Byron replied 11 months ago.

Thank you. Can you tell me which version of Windows is on the computer?

Customer: replied 11 months ago.
I'm not sure. But I believe it's the newest version.
Expert:  Byron replied 11 months ago.

OK. Is there an email address showing on the login screen?

If so, may I have that please.

Customer: replied 11 months ago.
is one of the logins.
Expert:  Byron replied 11 months ago.

Thanks. I'm trying to get this reset. Do you have access to the***@******.***

inbox. Either on another computer, tablet or smartphone?

Customer: replied 11 months ago.
Expert:  Byron replied 11 months ago.

Thanks. A password ***** email was just sent. It contains a code that I will need to reset the password.

Please send it to me once you receive it.

Expert:  Byron replied 11 months ago.

Can you tell me the details of the other login you have available on the computer as well.

Is there another email address showing?

Customer: replied 11 months ago.
No just the name. Alvin Maxwel.l
Expert:  Byron replied 11 months ago.

OK. Thanks.

Customer: replied 11 months ago.
For $20 more?
Expert:  Byron replied 11 months ago.

If you're referring to the automated pop up for the phone call, that is something that is optional.

Expert:  Byron replied 11 months ago.

Do you have more than one Yahoo! email address that begins with Al ?

Expert:  Byron replied 11 months ago.

Have you received any emails from Microsoft yet?

Customer: replied 11 months ago.
No. Not yet. I have to leave for work.
Expert:  Byron replied 11 months ago.

We can pick this up later. I'm sorry you have to leave for work now.

The reset codes are only good for 15 minutes.

I'll be online later today.

Customer: replied 11 months ago.
Ok.
Customer: replied 11 months ago.
No email yet.
Expert:  Byron replied 11 months ago.

Thanks. Do you have another Yahoo address similar to***@******.*** ?

Customer: replied 11 months ago.
No
Expert:  Byron replied 11 months ago.

Thanks. Just checking.