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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Merry Christmas, I have Windows 7. Installing a program, one

Customer Question

Merry Christmas, I have Windows 7.
Installing a program, one of the pop up windows comes up 90% off the screen on the upper left of my screen.
I've tried to drag it to the right but could not grab it.
I tried uninstalling the program and starting over.
Neither has worked. The window is 90% off screen and I can't seem to move to it to where I would click, "Next" to continue installation.
What is the easy way to grab the window and move it back onto the screen?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason