if it was working before please try doing a system restore to a time when it was working. If that does not work than we can investigate further and i can even log in remotely and talk to you on the phone to get it working
but the restore can fix a lot of things very easily so its worth trying first.
System restore instructions - windows 7 8 10
hold the windows logo key and hit Rin the box that appears type
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date from the calendar that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settings box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.
there should be a box to check for additional restore dates.
how far back do you need to go
yes sorry i had to do another phone call
if you want to except my offer than i can log in remotely and speak to you
but its not letting me except your phone offer it says another expert already took it so they may be calling you
my mistake i think that was a diferent question i was looking at
i put up an offer for additional service. I need you to accept that before i can give you my phone number and a link so i can remore in
there is an additional charge for it that is why it is sending you to the payment window