How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8750
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Windows 10 box to far left that lists all files etc no

Customer Question

windows 10
box to far left that lists all files etc no longer works
box (notifications) no longer works
first starting win 10, hangs up and stops. turn off PC and restart from scratch, works ok. all restarts also work.
Submitted: 11 months ago.
Category: Computer
Expert:  Robert M. replied 11 months ago.

if it was working before please try doing a system restore to a time when it was working. If that does not work than we can investigate further and i can even log in remotely and talk to you on the phone to get it working

but the restore can fix a lot of things very easily so its worth trying first.

System restore instructions - windows 7 8 10

hold the windows logo key and hit R
in the box that appears type

rstrui.exe

hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settings box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

Customer: replied 11 months ago.
no good, restore dates are too new.
Customer: replied 11 months ago.
should I call?
Expert:  Robert M. replied 11 months ago.

there should be a box to check for additional restore dates.

how far back do you need to go

Customer: replied 11 months ago.
Win 10 freezing problems day one, other issues about one month
Customer: replied 11 months ago.
still with me??
Expert:  Robert M. replied 11 months ago.

yes sorry i had to do another phone call

Customer: replied 11 months ago.
where are we?
Customer: replied 11 months ago.
Not getting anywhere
Expert:  Robert M. replied 11 months ago.

if you want to except my offer than i can log in remotely and speak to you

but its not letting me except your phone offer it says another expert already took it so they may be calling you

Customer: replied 11 months ago.
no one is calling me at this point and the site is a bit cumbersome. I am happy with anyone that can solve the problems.
Customer: replied 11 months ago.
when I try and accept offer it sends me to my account, I fill it out once again, but fearful of multiple payments....
Expert:  Robert M. replied 11 months ago.

my mistake i think that was a diferent question i was looking at

i put up an offer for additional service. I need you to accept that before i can give you my phone number and a link so i can remore in

there is an additional charge for it that is why it is sending you to the payment window

Related Computer Questions