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I'm sorry about the issue. What was your Microsoft Office / Word / Excel version, such as 2003, 2007, 2010, 2013, etc.?
When and where did you purchase Office previously?
Do you still have any email order confirmation or paper receipt?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,