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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try a system restore first please>
Open System Restore by clicking the Start button . In the search box, type System Restore, and then, in the list of results, click System Restore. If you're prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.
Click Recommended restore, and then click Next.
If there isn't a recommended restore point, follow the steps below to choose a specific restore point.
Review the restore point, and then click Finish.
Please let me know if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!