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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How can i uninstall silverlight to then re-load it to be

Customer Question

how can i uninstall silverlight to then re-load it to be able to get amazon prime
Submitted: 11 months ago.
Category: Computer
Customer: replied 11 months ago.
this problem is on my macbook pro. no problem on my iphone or ipad
Expert:  Lachard Binkley replied 11 months ago.

Hello and Welcome to Just Answer my name is***** let me ask you have you already tried to uninstall it and it gave you an error message or have you not attempted it yet. If not you can remove silverlight by following these instructions.

Mac OS X:

  1. Quit all open browsers. Since Silverlight lives in the browser, you need to close the browser in order to update Silverlight.
  2. Open Finder (the "Happy Mac" icon in the dock).
  3. Click on the “Go” menu in the system bar and select “Computer.”
  4. Open the Machintosh HD drive.
  5. Open the Library folder
  6. Open the Application Support folder.
  7. Open the Microsoft folder. (If there is no Microsoft folder, skip to step 8.)
  8. Open the PlayReady folder. (If there is no PlayReady folder, skip to step 8.)
  9. Drag the mspr.hds file to the Trash.
  10. Click back to the Finder
  11. click on the “Go” menu in the system bar and select “Computer.”
  12. Open the Library folder
  13. Open the Internet Plugins folder.
  14. Drag Silverlight.plugin to your trash.
  15. Empty your trash
  16. Microsoft Silverlight uninstallation is complete.
Expert:  Lachard Binkley replied 11 months ago.

Please let me know if this works for you or not.

Expert:  Lachard Binkley replied 11 months ago.

Sorry as I am not able to make a phone call at this time I will open it back up to other techs so that you can get immediate service.

Customer: replied 11 months ago.
i am waiting for a phone call
Expert:  Jason Jones replied 11 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help. A phone call will not really help much. It will be better, if you allow me to remote into your system and fix it that way. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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