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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Sir/Ma'am do you get any error message when you try to open edge browser (e icon) or it wont do anything ?
Do you have any other web browsers like Mozilla Firefox or Google Chrome installed ?
Which anti-virus is installed in the PC?
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Sir/Ma'am just to clarify currently windows 10 default browser is set to Chrome and you want Internet explorer to be the default web browser am i correct?
I am confused is this browser issue on tablet or PC? sorry for asking you again and again
Thank you for clarifying it.May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Sure we can do this tomorrow.Let me know a time feasible for you with the time zone.
That time seems to be fine with me too even though i am in a different time zone.In here the current time is 2:47AM so we will continue 10:00am Wednesday.
You are welcome.