Hello! My name is*****
Please tell me what you mean by "locked out"? Are you unable to use your Samsung Note 5?
Please describe in what way you cannot use your Samsung Note 5. What do you see on the screen when you power it on?
Does the phone display your current GMail account and asks you for the password, or you don't see your GMail account displayed at all?
If the phone was reset to factory defaults, the first thing you would see is to enter a GMail account information. That step, although shown, is optional, and you can skip it without entering anything. Just tap on the right arrow icon at the bottom.
Let me know if it takes you to the next screen.
What you are experiencing is the Device Protection mechanism. Even thought the phone has been reset to factory defaults, you need to sign in with the same GMail account that was used on the phone prior the factory reset, in order to continue using the phone.
So, make sure to enter the correct GMail address and the password.
Hold on - still writing...
I am very sorry for the issue. Resetting the Google password ***** did matter since it is a part of the Device Protection 72-hour lock mechanism. Usually, the true owner wouldn't reset the password ***** having its phone reset to factory defaults.
When the password ***** ***** a new password ***** only be used after 72 hours have passed. That was designed to protect both the device and the Google account in case a thief steals the phone and manages to successfully reset the password. A true owner can then try to re-reset the password ***** get back into the Google account and secure it. That way, a thief cannot sign in to the original Google account, and thus, cannot access the phone itself.
So, because of the factory reset and the Google password ***** you have been recognized as a potential thief and the Device Protection 72-hour lock mechanism has been triggered. Once that happens, there is really no way to get back to the phone before the 72-hour period. That is how the Device Protection mechanism works.
I am sorry for the bad news!
For more information about the Device Protection mechanism, you can read on this link:
It started the moment the Google password ***** been reset.
I agree with you. Most users wouldn't think that resetting their Google password ***** lock them out. This Device Protection mechanism is pretty new, so there might be some changes in the near future, such as allowing the true owners to regain access to their phone without waiting for 72 hours.
I will have you in mind! :)
So far, customers cannot provide their feedback regarding the Device Protection mechanism.
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