My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try a system refresh and see if that will work first please> Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Refresh your PC without affecting your files, tap or click Get started.
Follow the instructions on the screen.
Please let me know if you need any other assistance.
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Thank you very much!