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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9256
Experience:  Computer Technician
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Brand new lenovo computer, just bought dad, but every time

Customer Question

Brand new lenovo computer, just bought for my dad, but every time he tries to run a game, he gets Access Denied, Please log in with administrator privileges and try again. He IS the admin, has the admin account. Signs in with it.
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

  1. Try a system refresh and see if that will work first please> Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery, and then tap or click Recovery.

  3. Under Refresh your PC without affecting your files, tap or click Get started.

Follow the instructions on the screen.

Expert:  Randy Computer Tech replied 11 months ago.

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!