I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
I don't have access to your billing information. Do you wish for me to close this question and refund you or do you wish to continue later after you get the billing question worked out?- Jason
have you tried just rebooting the computer ?
what exactly are you doing that gives you that message ?