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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Get the message: Windows Installer Service could not be

Customer Question

Get the message: Windows Installer Service could not be accessed. Am using Vista as my O/S.
Submitted: 11 months ago.
Category: Computer
Expert:  Jason Jones replied 11 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 11 months ago.
Jason, I thought I still had free access for a while after my initial contact. True?
Customer: replied 11 months ago.
Jason, still there?
Expert:  Jason Jones replied 11 months ago.

Hello,

I don't have access to your billing information. Do you wish for me to close this question and refund you or do you wish to continue later after you get the billing question worked out?
- Jason

Customer: replied 11 months ago.
Can we solve the problem without going remote?
Customer: replied 11 months ago.
Obviously you are too busy to help me today. Will come back some other time.
Expert:  Robert M. replied 11 months ago.

have you tried just rebooting the computer ?

what exactly are you doing that gives you that message ?