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Hello and thank you for choosing JUSTANSWER.com
I understand you are having a problem with the computer STARTING UP since you upgraded to Windows 10? Is that correct?
I would like to get some more information about your computer...
What is the make and model?
When did you purchase it? (what year)
Where did you purchase it? (from what store)
finally, if you can find it.....i need the serial number, So i can check to make sure that Windows 10 will INFACT work on that computer, and show you the drivers you will need (if any).
okay, thank you for that information....please standby, while i do some searching.
Can you describe the problem you are getting when the computer starts up?
So i have a direction to go in, i would like to know what the problem is, in as much detail as possible.
Sorry for your inconvenience, but i must OPT-out as you have demanded a refund.
Do you still need help with the issue?