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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know when you are ready. Are you able to login to windows or its just black.
Press and hold down the power button for 10 seconds on the computer and let it shut down and wait for 2 to 3 mins. power it back on and let me know are you able to boot to windows.
yes a phone service will cost a $20 in addition.
press ctrl alt and delete key on the black screen and let me know if you get any option window.
reboot the computer and once you see the power option click on the power button while holding he shift key and then select restart.
do you see the power option on the desktop screen?
what is there on the screen?
push and hold down the power button and let it shut down completely wait for 2 mins and power it back on and do keep the shift key pressed while it tries to boot up.
as of now your screen is blank..is that correct
let me know the make and model of the computer
is it a desktop or laptop
ok now here are the options we have
the app caused some corruption in windows due to which now its run into a loop where it goes back to blank screen after each reboot
the recovery options thus are limited as there is no way we can get into windows and try recovering or repairing it
we would need either recovery discs or windows disc preferably of the previous version of windows you had before upgrading to windows 10
before we decide waht option we can try let me know do you backup your data on external storage regularly
also please give me few mins..i am checking all possibilities on my end that can be tried in this case
which version of windows you had before the windows 10 upgrade
also do you have windows disc or any recovery discs that you might have created
ok before we attempt a reinstallation, there are few sequence i would still like to give a try once just to be sure we have exhausted all other options
restart computer and tap the f8 key...let me know if you reach any menu
if not on the blank screen itself, hold down the shift key and while keeping it pressed , press the power button\ restart button once on tower to restart the computer..do not release the shift key
let me know if you get any other different screen other than the blank screen
let me know and i will suggest further
in that case the only possibility would be to do a clean install windows 7
this would however wipe the hard drive erasing everything on the computer and then a fresh copy of windows 7 will be installed
you would need the windows 7 disc for it
well in that case, what i can do here is i will share a link that has the steps to install windows 7 with pictures for your ease
you can find the disc and the run a windows install of windows 7
however as i said at this point there is no way to recover the data on your computer and it will be lost
i am listing the steps below along with the link
insert the windows 7 disc and restart computer and tap the f12 key
you will reach a one time boot menu
select the cd\dvd drive option and press enter
as soon as you see the message press any key to boot from cd, press enter
windows 7 will start loading
here is link to see the pictures of the process screen by screen
let me know if you have any questions
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further
let me know if you need any help on this issue further
Merry Christmas and Happy Holidays!!!
sure no problems...