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Hello - Please do a hard reset and try again.
To Reset your device. Press and hold the On/Off button until your device restarts. This can take more than 20 seconds. Depending on your product type you may or may not hear drums
Hello - I am glad that you were able to successfully restart your device and download your maps. If you have any future problems please let us know.
How long ago did you purchase the TomTom?