I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
That is correct.
I would give you the instructions to follow on that computer after the service is accepted.
The additional cost is due to the fact that the remote will require more of my time. The remote session is not required.
Yes, we can forget it. Your issue may have several different culprits, which is why I suggested the remote session so that I could analyze the issue, locate the culprit, and fix the problem. You state that you have tried uninstalling and reinstalling Silverlight, with bad results. When Silverlight was installed, were there any errors?
What else can you tell me about the problem? Have you tried using a different web browser?
Have you tried using Google Chrome for that page?
Yes. I am here.