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Hello Tom, and thank you for choosing JUSTANSWER.com
I would LOVE to get to help you with this, but it will require that I connect to your computer to do a REMOTE SESSION, as I cant see wht settings you have, nor do I know if the company hosting your site is UP, or if it is DOWN.
Woud you like to proceed? Please accept the additional services offer to proceed.
if it is only a year old it should work with windows 10
i can call you and log in remotely but i require an additional services fee.
something that you can do to check if the email server is working and you have the right information for it is to go to
www.mail2web.com and put the information in there the same way that you do in outlook and see if you can access it through there servers. they might be using different servers for mobile apps and you can use the mobile servers through outlook. it might be something silly like a rule deleting them or sending them to a folder you arent looking in. I am a lot better at finding these things than the geek squad. their usual procedure is to hire kids cheap and tell them if they cant fix it in 10 minutes try to sell you a new computer.
the remote fee is an additional 25
i dont know what the original fee is because the site has a lot of subscription plans and other offers. to be sure you need to email them at***@******.***
it is all refundable if you are not happy.