For Online Computer Support, Ask a Computer Technician
Hi there and welcome George
How exactly are you doing the factory restore? What steps are you undertaking?
Please let me know.
ok, you cannot bypass the install of Office, its all one automated procedure George, but it should complete, how long did you give it to complete? as the process can take a few hours.
ok, what exactly happens now when you start it George?
Thanks, ***** ***** is not Office its the hard drive George. First, you cannot bypass this, but the issue is that the sectors that its trying to access has faulted and its not able to read the data, which is why it freezes. This is a hardware fault.
I am really sorry about this and you are going to have to return the Aspire to have the hard drive replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
your welcome, if you need anything else, please let me know and please remember the service rating via the stars at the top and then submit please