Hi there and welcome
Can you tell me please how your connecting to the printer? Via wifi or a USB cable?
Whats the model of the printer? And which version of windows or Mac are you using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Sorry I do not understand your last message. Are you saying you want me to connect to your computer to do this directly?
please accept the offer so I can connect
What happens when you click accept?
It means there is an issue with your card, can you please call customer service on 1.***-***-**** and they can assist you with this
As I explained just, you need to call the number I gave as your credit card is being declined