How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My hp is offline, have reinstalled, removed and reinstalled

Customer Question

My hp is offline, have reinstalled, removed and reinstalled and still throws an error messae
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please how your connecting to the printer? Via wifi or a USB cable?

Whats the model of the printer? And which version of windows or Mac are you using?

Thank you

Customer: replied 11 months ago.
wireless
Customer: replied 11 months ago.
windows
Expert:  Richard replied 11 months ago.

Whats the model of the printer? And which version of windows or Mac are you using?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 11 months ago.
not 10
Expert:  Richard replied 11 months ago.

Whats the model of the printer? And which version of windows or Mac are you using?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 11 months ago.
I accepted it and more of nothing.
Expert:  Richard replied 11 months ago.

Sorry I do not understand your last message. Are you saying you want me to connect to your computer to do this directly?

Customer: replied 11 months ago.
IE 11, HP5742
Customer: replied 11 months ago.
Customer: replied 11 months ago.
Hello
Expert:  Richard replied 11 months ago.

please accept the offer so I can connect

Customer: replied 11 months ago.
I have tried
Expert:  Richard replied 11 months ago.

What happens when you click accept?

Customer: replied 11 months ago.
payment could not be processed, ?
Customer: replied 11 months ago.
no idea why
Expert:  Richard replied 11 months ago.

It means there is an issue with your card, can you please call customer service on 1.***-***-**** and they can assist you with this

Customer: replied 11 months ago.
hey can not figure out what the problem. no help here and I will deny all payments. Thanks for nothing
Expert:  Richard replied 11 months ago.

As I explained just, you need to call the number I gave as your credit card is being declined

Related Computer Questions