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Hi, and thank you for asking your question.
Are you referring to the Windows 10 upgrade?
May I set up a quick, secure remote session to check the issues now?
Please reply back using the Reply box below. Thank you.
Once we have set up the remote session, I'll roll your system back to your previous version of Windows - and you should be back to the way you were before you did this upgrade. Do let me know.
Please disregard any remote offer prompt on your screen - the remote session will come at NO extra charge, and will allow me to connect directly to your screen and assist you with the steps. Keep me posted.