Hi Doris. My name is***** you for your question and the opportunity to assist.
If you click Start>All Programs are you able to open Adobe Acrobat Reader that way?
Thanks. Then there's an issue with Adobe. Can we do a screen sharing session and resolve this?
I'm not talking about a phone call. Ignore those pop ups.
It's a remote connection where I connect to your computer and we're both looking at your screen.
We'll be able to chat directly while I work on this.
I understand. May I connect to your computer so I can see what's going on?
It will be a PDF which you said you already have.