Hello sir/madam, I would like to help you, please let me know when you are ready.
hi, are you using the computer in question?
did you lose your favorites bar in ie or chrome?
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
there is no additional charge,
is the program running now?
can you run the program again
is the program working now?
there must be a problem with connection. I am out of ideas. Let me opt out and open this question to other experts. If no expert opts in back we can continue.
Hello! My name is*****
It looks like Jerry is not available any more. If the problem is still there, I can assist you.
Let me know,
Since there could be several possible causes of the problem, I suggest we establish a remote desktop session so that I can see the problem myself and help you directly.
Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer:http://www.justanswer.com/remotedesktop/join.aspx?Session=c129ae06-df80-4d3f-8519-52dc4e52f9f7
When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
After detailed analysis, I realized that the bookmarks saved in the Google account went missing. Only those from Internet Explorer are available.
I don't know how to restore them, so will opt-out and allow other Experts to assist you with that.
how long ago were they there ?
if it was in the last week or so you might be able to get them back by doing a system restore.
System restore instructions - windows 7 8 10
hold the windows logo key and hit Rin the box that appears type
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date from the calendar that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settings box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.
it is the key on the keyboard that looks like the windows logo with 4 kind of squarish "windows" hold that down and press the R key and you will get a little run box on the screen