I'm sorry about the issue. When you sign in your aol email account, does it say incorrect username or password? Or something else, etc.?
Have you tried anything?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
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Visit the "My Account" page https://myaccount.aol.com/
Click the "Forgot Password?" link in the sign-in form.
Enter the AOL username for which you've forgotten the password ***** the subsequent form, as well as the CAPTCHA (Random numbers and letters) information. Click the "Next" button.
Select the option to receive a verification email at the alternative email listed in your AOL account, if you have previously one. If you have, but you don't remember the email address you listed, click the "hint" link in the verification section to see it partially identified. Click the "Next" button, then check the inbox of this email address for the verification email; click the link in the email to go to the password ***** page.
Enter a mobile telephone number at which you can receive a verification code via SMS text if you don't have an alternate email address listed in your account or if you want to use an alternative verification method. Click the "Send" button; once you receive the SMS text on your phone, enter the code into the form and click the "Next" button to go to the password ***** page.
Answer a security question you've previously assigned to your account as an alternative to the SMS and email password ***** methods. With this method, you must also enter either an alternative email address or enter the first and last name of the account holder.
Enter your new password ***** the "Create Your New Password" page, then type it again in the form. Your new password ***** be between six and 16 characters and is case-sensitive. Click "Next" to finish setting your new password.