Hi Joe. My name is***** you for your question and the opportunity to assist.
Can I ask how long have you been using Windows 10?
If it's been 3 days you should be able to roll it back to Windows 7.
This is the way to do it.
Click the Start menu button and select Settings.
On the new page select Update & Security
From the vertical menu on the left, select Recovery.
Under "Go Back to Windows 7"
click Get Started
What's the exact message you get?
Is this what you're getting? (see attachment)
Do you have any System Restore points on the computer?
Click in your search box and type: file explorer options
open the search result at the top.
Select the View tab at the top.
Under Hidden files and folders
select Show hidden files, folders and drives
Click Apply and then OK.
Open This PC and look for these two folders (see attachment)
Correction: Open This PC and then open your C: drive
and look for these two folders (see attachment)
It does. (see attachment)