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Andy
Andy, Computer Consultant
Category: Computer
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How to revert from Windows 10 back to Windows 7 when usual

Customer Question

How to revert from Windows 10 back to Windows 7 when usual method does not work because needed files were removed during upgrade
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Joe. My name is***** you for your question and the opportunity to assist.

Can I ask how long have you been using Windows 10?

Customer: replied 1 year ago.
3 days
Customer: replied 1 year ago.
I do not see any answer to my question.
Expert:  Byron replied 1 year ago.

If it's been 3 days you should be able to roll it back to Windows 7.

This is the way to do it.

Click the Start menu button and select Settings.

On the new page select Update & Security

From the vertical menu on the left, select Recovery.

Under "Go Back to Windows 7"

click Get Started

Customer: replied 1 year ago.
This information you gave is the same method that is given free from the help menu. It does not work because some files were deleted during the update. If you can't do better you get a zero!
Expert:  Byron replied 1 year ago.

What's the exact message you get?

Expert:  Byron replied 1 year ago.

Is this what you're getting? (see attachment)

Expert:  Byron replied 1 year ago.

Do you have any System Restore points on the computer?

Customer: replied 1 year ago.
Byron: Sorry for mess up. My computer locked up. I finally got up and set Google Chrome as default before I could get on internet. The box you displayed is the message I get.
Customer: replied 1 year ago.
Byron : I have to leave and will not be back until late.
Expert:  Byron replied 1 year ago.

That's OK.

Click in your search box and type: file explorer options

open the search result at the top.

Select the View tab at the top.

Under Hidden files and folders

select Show hidden files, folders and drives

Click Apply and then OK.

Open This PC and look for these two folders (see attachment)

Expert:  Byron replied 1 year ago.

Correction: Open This PC and then open your C: drive

and look for these two folders (see attachment)

Customer: replied 1 year ago.
Your response 17 Dec. 2015 08:20 did not work. "Hidden Files, Folders, Drives" does not appear.
Expert:  Byron replied 1 year ago.

It does. (see attachment)

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