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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got a Lenovo Flex 3 1480 laptop
, while running

Customer Question

Customer: hi my name is***** just got a Lenovo Flex 3 1480 laptop
JA: Thanks. Can you give me any more details about your issue?
Customer: while running hardware scan I m getting WVC007002-WK7XRG
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: its ok I can manage ty anyays
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 11 months ago.

Hello Anmol, and thank you for choosing JUSTANSWER.com

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I understand you are getting a message when you run a hardware scan.....WVC007002-WK7XRG .

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Do you want to continue to troubleshoot the origin of this problem? Or do you not? I cant tell if what you said means...."its ok I can manage ty anyays"

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Which to me says......No thank you, ***** *****'t want any help.....but I could be misunderstanding.

Customer: replied 11 months ago.
I would love a help on how to rectify this!! Been getting it for days.
Expert:  Quiksilver07070 replied 11 months ago.

Okay, great, and I would love to help you!

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So....lets begin with.....what hardware scan are you performing? What is the software you are using to do the HW scan?

Expert:  Quiksilver07070 replied 11 months ago.

Also, do you get any error messages when you are just using the machine normally?

Customer: replied 11 months ago.
I m running the scan through Lenovo Solution Centre, and I do get these messages when I use the laptop normally too.
Expert:  Quiksilver07070 replied 11 months ago.

Can you give me any screen shots?Or take any pictures of the screen when the messages appear?

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You can attach them right to this chat session