Hi, and thank you for asking your question.
Are you using Windows XP, Vista, 7, 8 or 10?
May I set up a quick, secure remote session to check the issue now?
Please reply back using the box below. Thank you.
OK, let's get started with the remote session now. Please open up the following link:
Click 'I Agree'. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below. Thank you.
Please ignore the phone call offer shown by the site, and just follow the directions in my above reply to connect to the remote session. Thank you.
Thank you for the remote session. As requested, I'll have a full refund processed for you now. Thanks.