How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have been locked out weeks and sent them all documation

Customer Question

I have been locked out for three weeks and sent them all documation drivers license
Birth certificate and what else they needed. To this day I have not received any
Info on unlocking my password ***** I forgot I am very sick with cancer and need
Your assistance. Please if you can unlock my reset password ***** I can get in.
Can you do this? Please say yes before I die. Thank you
xxxxxx xxxxxxxx*****xxxxxxxxxx Conn 00000(###) ###-####***@******.*** born 00-00-0000. Please help me
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Dear Cathy my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

you are unable to get into your gmail is that correct?