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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Microsoft office applications (Word, EXCel) doesn't seem

Customer Question

My Microsoft office applications (Word, EXCel) doesn't seem to be functioning on my PC; What's happening? I'm using explorer 8.1. Can you help me?
Submitted: 12 months ago.
Category: Computer
Expert:  arsufi2002 replied 12 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 12 months ago.

It would be better if we can start a remote session as it helps to view your desktop and can work with you in real time.

If you are ready please download and install tool from below link

http://www.justanswer.com/remotedesktop/join.aspx?Session=4e97840e-dda2-49eb-ba9e-30d1baa9a6fd

Procedure:

1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

Expert:  arsufi2002 replied 12 months ago.

Are you there

Expert:  arsufi2002 replied 12 months ago.

I request you to do following procedure and revert status

1: Open Programs and Features from Control Panel

2: Find MS office software from list of installed software.

Once found, right click MS office > Click Change

3: Select Repair option, click Continue and complete wizard

This stars repair process and wait it completes..

Reboot computer once done and update status

Thanks

Expert:  arsufi2002 replied 12 months ago.

Didn't find you back...

I am still waiting for your reply

Please let me know if you face any trouble in chatting

Customer: replied 12 months ago.
Dear Sir: I found your approach somewhat confusing. However, I was able to follow your printed instructions - but to no avail. My problem still persists and right now I am having another technician look at my situation. Perhaps if I had spoken to you personally, your technician would have been able to solve my problem. I'm not mad at anyone, but a bit frustrated instead.P. Cave
Expert:  arsufi2002 replied 11 months ago.

Thanks for your reply Cave...

You know customer has facility to request Phone Call assistance on their Chat window which you might not have noticed it. Also we have Remote Desktop facility where we can access your machine and perform the job while you watch what we are doing. This is what i suggested first but didn't find a reply. I thought you left offline hence i posted the first troubleshooting step which you can carry out by yourself.

I am glad if your issue is resolved. By the way would you share me the status too, So that if resolved i could cancel the question for you

Regards,

Fiyaz

Expert:  arsufi2002 replied 11 months ago.

Greeting..

Didn't find you back...

Have you given up the question?

Please let me know if you still wait for answer

Thanks,

Fiyaz

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